Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Scenario · Front Office and Reservations

Confirm and prepare the cruise group block

You are the Reservations Coordinator in Front Office.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

Southern Cross Cruise Passengers have a tentative block of 22 rooms for the night of 3 October before their New Zealand cruise departs from Melbourne. The travel desk has now sent the rooming list with 44 names, two accessible room requirements, three dietary requirements for the group breakfast and a 7:30 am coach transfer. The block is still showing as tentative in the reservations register and the deadline to release unsold rooms is tomorrow. The Front Office Manager wants the block confirmed, rooms allocated, charges routed correctly and the arrival team briefed.

Your brief. Convert the tentative group block into confirmed reservations with room types allocated from the rooming list, correct billing instructions, transfer and breakfast notes, and a group arrival sheet that the morning reception team can work from without asking questions.
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Tasks

Deliverables

  • Updated group reservation record with Confirmed status and allocated room types
  • Group arrival sheet
  • Confirmation message to the Travel Desk Manager

Documents to use

Systems to use

Guest Reservations Register

Records every room booking, guest requirement and service note from enquiry to check-out.

Travel Desk Bookings

Holds travel enquiries, quotations, confirmed bookings, payments and documentation status for every travel desk customer.

For trainers and assessors

Units of competency

Current on training.gov.au for the Tourism, Travel and Hospitality Training Package as at 10 September 2026.

SITXCCS017Use a computerised booking system
SITXCCS018Make bookings and process documentation
SITHACS016Provide accommodation reception services
SITXFIN007Process financial transactions

Qualifications

SIT30622Certificate III in Hospitality
SIT40422Certificate IV in Hospitality
Assessor notes

What to look for

Evidence guide

Check that every room is allocated, the accessible rooms are held for the right guests, the billing split is unambiguous, and the dietary and transfer notes are written where the kitchen and porters will find them. The arrival sheet must be usable by a team member who has never seen the booking. Look for privacy-aware handling of the rooming list.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.