For trainers and assessors
How to use CAQA Harbour View Hospitality with your students, what is included, and the mapping to the Tourism, Travel and Hospitality Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Tourism, Travel and Hospitality Training Package, release 3.0, developed by Service and Creative Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Handle a guest complaint at reception Front Office and Reservations | Entry | SITXCCS014 Provide service to customersSITXCOM010 Manage conflictSITXCCS011 Interact with customersSITHACS016 Provide accommodation reception services | SIT30622 Certificate III in HospitalitySIT20322 Certificate II in Hospitality |
| Confirm and prepare the cruise group block Front Office and Reservations | Intermediate | SITXCCS017 Use a computerised booking systemSITXCCS018 Make bookings and process documentationSITHACS016 Provide accommodation reception servicesSITXFIN007 Process financial transactions | SIT30622 Certificate III in HospitalitySIT40422 Certificate IV in Hospitality |
| Receive and store the Friday deliveries Kitchen and Food Production | Entry | SITXINV006 Receive, store and maintain stockSITXFSA006 Participate in safe food handling practicesSITXFSA007 Transport and store foodSITHCCC034 Work effectively in a commercial kitchen | SIT30821 Certificate III in Commercial CookerySIT20421 Certificate II in Cookery |
| Cost and finalise the spring menu Kitchen and Food Production | Advanced | SITHKOP015 Design and cost menusSITHKOP010 Plan and cost recipesSITHKOP013 Plan cooking operationsSITXFIN009 Manage finances within a budgetSITXINV007 Purchase goods | SIT40521 Certificate IV in Kitchen ManagementSIT50422 Diploma of Hospitality Management |
| Supervise the conference gala dinner Events and Conferences | Intermediate | SITEEVT023 Plan in-house eventsSITEEVT027 Organise event infrastructureSITEEVT028 Manage on-site event operationsSITXWHS005 Participate in safe work practices | SIT30522 Certificate III in EventsSIT50322 Diploma of Event Management |
| Run a Saturday night bar shift with responsible service Restaurant and Bar | Entry | SITHFAB021 Provide responsible service of alcoholSITHFAB023 Operate a barSITHFAB027 Serve food and beverageSITXWHS005 Participate in safe work practices | SIT30622 Certificate III in HospitalitySIT30722 Certificate III in Hospitality (Restaurant Front of House) |
| Prepare a family holiday quotation Harbour View Travel | Intermediate | SITTTVL004 Sell tourism products or servicesSITTTVL005 Prepare customer quotationsSITTTVL002 Provide advice on international destinationsSITTTVL001 Access and interpret product informationSITXCCS019 Prepare quotations | SIT30222 Certificate III in TravelSIT40125 Certificate IV in Travel and Tourism |
| Build the October housekeeping roster and close out open safety items Housekeeping and Facilities | Advanced | SITXHRM008 Roster staffSITXWHS007 Implement and monitor work health and safety practicesSITXWHS006 Identify hazards, assess and control safety risksSITXHRM012 Monitor staff performanceSITXMGT004 Monitor work operations | SIT40422 Certificate IV in HospitalitySIT50422 Diploma of Hospitality Management |
All 28 current qualifications in SIT
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| SIT10122 | Certificate I in Tourism (Australian Indigenous Culture) | Certificate I | Adaptable |
| SIT10222 | Certificate I in Hospitality | Certificate I | Adaptable |
| SIT20125 | Certificate II in Tourism | Certificate II | Adaptable |
| SIT20322 | Certificate II in Hospitality | Certificate II | Featured here |
| SIT20421 | Certificate II in Cookery | Certificate II | Featured here |
| SIT30125 | Certificate III in Tourism | Certificate III | Adaptable |
| SIT30222 | Certificate III in Travel | Certificate III | Featured here |
| SIT30322 | Certificate III in Guiding | Certificate III | Adaptable |
| SIT30522 | Certificate III in Events | Certificate III | Featured here |
| SIT30622 | Certificate III in Hospitality | Certificate III | Featured here |
| SIT30722 | Certificate III in Hospitality (Restaurant Front of House) | Certificate III | Featured here |
| SIT30821 | Certificate III in Commercial Cookery | Certificate III | Featured here |
| SIT30921 | Certificate III in Catering | Certificate III | Adaptable |
| SIT31021 | Certificate III in Patisserie | Certificate III | Adaptable |
| SIT31121 | Certificate III in Asian Cookery | Certificate III | Adaptable |
| SIT40125 | Certificate IV in Travel and Tourism | Certificate IV | Adaptable |
| SIT40222 | Certificate IV in Guiding | Certificate IV | Adaptable |
| SIT40422 | Certificate IV in Hospitality | Certificate IV | Featured here |
| SIT40521 | Certificate IV in Kitchen Management | Certificate IV | Featured here |
| SIT40621 | Certificate IV in Catering Management | Certificate IV | Adaptable |
| SIT40721 | Certificate IV in Patisserie | Certificate IV | Adaptable |
| SIT40821 | Certificate IV in Asian Cookery | Certificate IV | Adaptable |
| SIT50122 | Diploma of Travel and Tourism Management | Diploma | Adaptable |
| SIT50322 | Diploma of Event Management | Diploma | Featured here |
| SIT50422 | Diploma of Hospitality Management | Diploma | Featured here |
| SIT60122 | Advanced Diploma of Travel and Tourism Management | Advanced Diploma | Adaptable |
| SIT60222 | Advanced Diploma of Event Management | Advanced Diploma | Adaptable |
| SIT60322 | Advanced Diploma of Hospitality Management | Advanced Diploma | Featured here |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do students sign in and what do they see?
Students open the site, choose the role given in their scenario and sign in with the class code you set up. They see the intranet as that employee: the inbox, notices, calendar, document library and the five record systems.
How do I allocate a scenario to a student?
Each scenario has a slug and a matching inbox message. Direct the student to the inbox message, or give them the scenario page directly, and tell them which deliverables you want handed in and by when.
Where are records kept when a student creates or updates one?
Records live in the browser session for that student and can be exported as a file for submission. Nothing a student enters is shared with other students unless you use the shared class mode.
How do I reset the workplace between cohorts?
Use the reset option on the trainer page to restore the seed records in all five systems. Student exports made before the reset remain valid evidence.
Can I customise the business for my RTO?
Yes. The documents, systems and scenarios are generated from a single content file, so your RTO can request changes to names, locations, menus or record fields and the whole site is rebuilt to match.
Which units and qualifications does this workplace support?
The scenarios map to hospitality, cookery, events and travel units with qualifications from Certificate II to Advanced Diploma. Use the mapping on each scenario as a starting point and confirm coverage against your own assessment tools.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.