Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Scenario · Restaurant and Bar

Run a Saturday night bar shift with responsible service

You are a Bar Attendant on the Saturday evening shift in Quay Bar.

Entry3 to 4 hours7 tasks
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The situation

What has happened

Saturday night in Quay Bar has a 30th birthday group of 25 arriving at 8:00 pm, a corporate group dining in Tidewater and steady hotel guest traffic. The Bar Supervisor is on with you. The Restaurant and Bar Manager wants the bar set up to standard, cocktails and standard drinks poured correctly, identification checked for anyone who looks under 25, and any refusal of service handled politely and recorded in the WHS register the same night. Eleven staff have RSA certificates expiring soon and the manager is watching service standards closely.

Your brief. Set up and operate the bar for the shift, apply the Responsible Service of Alcohol Policy to every sale including one refusal role played by your assessor, record the refusal correctly, and complete the end of shift stock and cash reconciliation.
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Tasks

Deliverables

  • WHS register entry for the RSA refusal
  • End of shift reconciliation note
  • Assessor observation checklist for service and refusal
  • Bar set-up checklist

Documents to use

Systems to use

WHS Incident and Hazard Register

Logs injuries, near misses, hazards, responsible service refusals and food safety events with investigation and corrective action status.

Stock and Purchasing Register

Records purchase orders, deliveries, stock on hand and stocktake variances for food, beverage and housekeeping consumables.

For trainers and assessors

Units of competency

Current on training.gov.au for the Tourism, Travel and Hospitality Training Package as at 10 September 2026.

SITHFAB021Provide responsible service of alcohol
SITHFAB023Operate a bar
SITHFAB027Serve food and beverage
SITXWHS005Participate in safe work practices

Qualifications

SIT30622Certificate III in Hospitality
SIT30722Certificate III in Hospitality (Restaurant Front of House)
Assessor notes

What to look for

Evidence guide

Observe correct standard drink measures, identification checks, early recognition of intoxication signs and a calm, non-confrontational refusal that includes alternatives and safe transport. The register entry must be factual and timed. Look for safe handling of the spill and an accurate reconciliation.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.