Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Assessment

Assessment scenarios

Eight role-based tasks set in the business. Each one tells you who you are, what has happened, what to produce and which documents and systems to use.

3 Entry3 Intermediate2 Advanced
  1. Sign in as the role
    Use the Sign in button in the header and pick the person the scenario names.
  2. Read the brief and open the inbox
    The work request in your inbox links to the scenario and to the documents you need.
  3. Do the tasks in the systems
    Tick each task as you go. Your records and notes stay in this browser.
  4. Print the evidence summary
    Hand it to your assessor with the deliverables listed in the scenario.
Entry1 to 2 hoursFront Office and Reservations

Handle a guest complaint at reception

You are a Guest Services Agent on the afternoon reception shift.

7 tasks · 4 units

Open scenario
Intermediate2 to 3 hoursFront Office and Reservations

Confirm and prepare the cruise group block

You are the Reservations Coordinator in Front Office.

7 tasks · 4 units

Open scenario
Entry2 to 3 hoursKitchen and Food Production

Receive and store the Friday deliveries

You are a Commis Chef on the morning shift.

8 tasks · 4 units

Open scenario
Advanced4 to 5 hoursKitchen and Food Production

Cost and finalise the spring menu

You are the Chef de Cuisine reporting to the Executive Chef.

7 tasks · 5 units

Open scenario
Intermediate3 to 4 hoursEvents and Conferences

Supervise the conference gala dinner

You are the Event Supervisor for the Bayside Health Conference gala dinner.

7 tasks · 4 units

Open scenario
Entry3 to 4 hoursRestaurant and Bar

Run a Saturday night bar shift with responsible service

You are a Bar Attendant on the Saturday evening shift in Quay Bar.

7 tasks · 4 units

Open scenario
Intermediate2 to 3 hoursHarbour View Travel

Prepare a family holiday quotation

You are a Travel Consultant at Harbour View Travel.

7 tasks · 5 units

Open scenario
Advanced4 to 5 hoursHousekeeping and Facilities

Build the October housekeeping roster and close out open safety items

You are the Assistant Housekeeping and Facilities Manager.

7 tasks · 5 units

Open scenario