Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| HVH-POL-001 | Work Health and Safety Policy This policy sets out how Harbour View protects the health and safety of employees, contractors, guests and visitors acro | Policy | General Manager | 3.2 | 10 February 2027 |
| HVH-POL-002 | Food Safety Policy This policy states the business's commitment to producing safe food in every kitchen, bar and catering operation and ass | Policy | Executive Chef | 2.4 | 3 March 2027 |
| HVH-POL-003 | Responsible Service of Alcohol Policy This policy describes how Harbour View meets its liquor licence obligations and protects guests, staff and the community | Policy | General Manager | 2.1 | 20 November 2026 |
| HVH-POL-004 | Guest Service and Privacy Policy This policy sets the service standards every guest can expect and explains how the business collects, uses and protects | Policy | Front Office Manager | 1.6 | 15 January 2027 |
| HVH-PRO-001 | Guest Complaint Handling Procedure This procedure gives every frontline worker a consistent way to receive, resolve, record and learn from guest complaints | Procedure | Front Office Manager | 2.0 | 15 January 2027 |
| HVH-PRO-002 | Receiving and Storing Stock Procedure This procedure sets the steps for checking, accepting, rejecting and storing food, beverage and consumable deliveries so | Procedure | Executive Chef | 3.0 | 3 March 2027 |
| HVH-PRO-003 | Incident and Hazard Reporting Procedure This procedure explains what to do when an incident, injury, near miss or hazard occurs and how it is recorded, investig | Procedure | Housekeeping and Facilities Manager | 2.3 | 10 February 2027 |
| HVH-PRO-004 | Function Set-up and Delivery Procedure This procedure sets the standard sequence for preparing, running and closing a function so that every event is delivered | Procedure | Events Manager | 1.8 | 8 April 2027 |
| HVH-FRM-001 | Incident and Hazard Report Form Workers use this form to report any injury, illness, near miss, hazard, property damage or aggressive behaviour so that | Form | Housekeeping and Facilities Manager | 2.1 | 10 February 2027 |
| HVH-FRM-002 | Guest Complaint and Feedback Form Staff use this form to record a guest complaint or significant feedback, what was offered and what follow-up is required | Form | Front Office Manager | 1.4 | 15 January 2027 |
| HVH-TPL-001 | Function Run Sheet Template Event staff use this template to build the minute-by-minute run sheet for a function from the signed function sheet. | Template | Events Manager | 2.2 | 8 April 2027 |
| HVH-TPL-002 | Travel Quotation Template Travel consultants use this template to present a complete, accurate quotation to a customer before any booking is made. | Template | Travel Desk Manager | 1.9 | 22 May 2027 |
| HVH-REG-001 | Temperature and Cleaning Monitoring Register This register is the daily record of temperature checks, cooling and reheating logs and cleaning tasks required by the f | Register | Executive Chef | 2.0 | 3 March 2027 |
| HVH-PLN-001 | Food Safety Program This program identifies the food safety hazards in Harbour View's food operations and sets the controls, monitoring, cor | Plan | Executive Chef | 4.1 | 3 March 2027 |