Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Scenario · Housekeeping and Facilities

Build the October housekeeping roster and close out open safety items

You are the Assistant Housekeeping and Facilities Manager.

Advanced4 to 5 hours7 tasks
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The situation

What has happened

October brings the cruise group of 22 rooms on 3 October, the gala dinner on 16 October and a wedding on 7 November, with occupancy forecast above 90 per cent for the first fortnight. The housekeeping team of 28 includes full-time, part-time and casual room attendants, two laundry staff and a maintenance officer. Two housekeeping items remain open in the WHS register: the trolley brake near miss and the laundry sanitiser leak. The Housekeeping and Facilities Manager needs a compliant roster within the labour budget and corrective actions for both items to present to the health and safety committee.

Your brief. Prepare a fortnightly roster for 1 to 14 October that meets forecast demand within budget and the award, and complete the investigation, corrective actions and a toolbox talk plan for the two open WHS register items so they can be closed at the committee meeting.
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Tasks

Deliverables

  • Fortnightly roster for 1 to 14 October with hours and cost summary
  • Updated WHS register entries with corrective actions
  • Toolbox talk plan
  • One-page summary for the health and safety committee

Documents to use

Systems to use

Guest Reservations Register

Records every room booking, guest requirement and service note from enquiry to check-out.

WHS Incident and Hazard Register

Logs injuries, near misses, hazards, responsible service refusals and food safety events with investigation and corrective action status.

Stock and Purchasing Register

Records purchase orders, deliveries, stock on hand and stocktake variances for food, beverage and housekeeping consumables.

For trainers and assessors

Units of competency

Current on training.gov.au for the Tourism, Travel and Hospitality Training Package as at 10 September 2026.

SITXHRM008Roster staff
SITXWHS007Implement and monitor work health and safety practices
SITXWHS006Identify hazards, assess and control safety risks
SITXHRM012Monitor staff performance
SITXMGT004Monitor work operations

Qualifications

SIT40422Certificate IV in Hospitality
SIT50422Diploma of Hospitality Management
Assessor notes

What to look for

Evidence guide

The roster must match forecast demand, respect minimum shift lengths, rest breaks and penalty provisions, and stay within budget with the cost shown. The investigations must identify underlying causes, not just the immediate error, and propose controls higher on the hierarchy than training alone. The committee summary must be concise and action oriented.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.