Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Scenario · Harbour View Travel

Prepare a family holiday quotation

You are a Travel Consultant at Harbour View Travel.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

Priyanka Sethi has enquired about a Bali holiday for two adults and two children aged 8 and 11, departing Melbourne on 19 October for nine nights during the school holidays. She wants a private villa with a pool, a mid-range budget, airport transfers and a couple of family activities. The enquiry is in the travel bookings system with a status of Enquiry and she wants the quotation by Friday. The Travel Desk Manager must check the quotation before it is sent because it will exceed the review threshold once flights are included.

Your brief. Research suitable flights, accommodation, transfers and activities, construct an itinerary, complete the Travel Quotation Template with all pricing, conditions and entry requirements, save it to the customer's record and submit it to the Travel Desk Manager for checking.
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Tasks

Deliverables

  • Completed Travel Quotation Template
  • Updated travel bookings record
  • Covering message to the Travel Desk Manager

Documents to use

Systems to use

Travel Desk Bookings

Holds travel enquiries, quotations, confirmed bookings, payments and documentation status for every travel desk customer.

Guest Reservations Register

Records every room booking, guest requirement and service note from enquiry to check-out.

For trainers and assessors

Units of competency

Current on training.gov.au for the Tourism, Travel and Hospitality Training Package as at 10 September 2026.

SITTTVL004Sell tourism products or services
SITTTVL005Prepare customer quotations
SITTTVL002Provide advice on international destinations
SITTTVL001Access and interpret product information
SITXCCS019Prepare quotations

Qualifications

SIT30222Certificate III in Travel
SIT40125Certificate IV in Travel and Tourism
Assessor notes

What to look for

Evidence guide

Check that every component is priced, that taxes and fees are shown separately, that the total and validity are clear and that the conditions are accurate for each supplier. Entry requirements must be correct and written for a customer, not copied from a supplier. The itinerary must be feasible with realistic connections. The record must be updated before the quotation is sent.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.