Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Department

Restaurant and Bar

Delivers breakfast, lunch, dinner, room service and bar service in Tidewater Restaurant and Quay Bar. The team sells and serves food and beverages, manages the liquor licence conditions on the floor, handles cash and card takings and looks after guests in a busy licensed venue.

Restaurant and Bar Manager32 staff
Home/Departments/Restaurant and Bar
Responsibilities

What the team is accountable for

  • Table and bar service across all meal periods
  • Responsible service of alcohol and refusal of service
  • Cash handling, point of sale and end of shift reconciliation
  • Beverage stock, cellar and coffee equipment
  • Guest feedback and upselling of menu items
Performance measures

How we know it is working

$68
Average spend per cover
3
RSA incidents this quarter
1.4%
Bar stock variance
People

Who works here

TL

Tomas Lindqvist

Restaurant and Bar Manager

Tomas manages Tidewater Restaurant and Quay Bar, trains staff in responsible service of alcohol and has been with the business for four years.

LF

Liam Fitzgerald

Bar Supervisor

Liam supervises Quay Bar on evening shifts, manages cellar stock and cocktail service and has worked behind the bar for five years.