Simulated workplaceCAQA Harbour View Hospitality is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SITCAQA Harbour ViewSimulated workplace
Simulated workplace
Department

Harbour View Travel

Operates the retail and corporate travel desk. Consultants research destinations, construct itineraries and airfares, prepare quotations, make and document bookings with airlines, cruise lines, tour operators and accommodation providers, and advise customers on passports, visas and travel insurance.

Travel Desk Manager9 staff
Home/Departments/Harbour View Travel
Responsibilities

What the team is accountable for

  • Customer enquiries, destination advice and product research
  • Quotations, itineraries and airfare construction
  • Bookings, ticketing and travel documentation
  • Corporate account travel and group travel
  • Supplier relationships and product knowledge
Performance measures

How we know it is working

44%
Quote to booking conversion
$3,860
Average booking value
0.6%
Documentation errors
People

Who works here

SM

Sofia Marchetti

Travel Desk Manager

Sofia manages Harbour View Travel, specialises in cruise and international itineraries and has been a travel consultant for twelve years.

Systems

Where the work is recorded

Travel Desk Bookings

Holds travel enquiries, quotations, confirmed bookings, payments and documentation status for every travel desk customer.

Guest Reservations Register

Records every room booking, guest requirement and service note from enquiry to check-out.

Scenarios

Assessment tasks in this department

Intermediate

Prepare a family holiday quotation

You are a Travel Consultant at Harbour View Travel.

Documents

Documents the scenarios use